WhatsApp Business Platform setup

Callduck is built for WhatsApp Business Platform integration and supports template-based WhatsApp communication. Connect a channel under Channels → WhatsApp in one of four modes.

The four modes

• Demo — fully simulated; sends nothing (the default for new channels)
• Mock — parses test webhook payloads so you can QA inbound handling
• Meta Cloud API — your own Meta WhatsApp Business Account, calling Meta directly
• BSP — a Meta-approved Business Solution Provider that fronts the API for you

See Provider modes for a deeper comparison.

What it takes to send for real

Real delivery happens only in Cloud API or BSP mode with valid credentials. To go live you provide:

• A WhatsApp Business Account (WABA) ID
• A Phone Number ID
• A permanent access token
• A verify token you choose for the webhook handshake

Steps

1. Add a WhatsApp channel (starts in Demo).
2. Complete Meta Cloud API onboarding to get your credentials.
3. Paste credentials into Channels → WhatsApp.
4. Set the webhook callback URL and verify token in Meta.
5. Switch the channel to Cloud API and send a real test message.

> Callduck never sends real messages in Demo mode, and credentials are stored server-side and never exposed to the browser.