Team roles

Callduck uses role-based access control so each member sees and does exactly what they should.

The roles

• Owner — full access, including billing and workspace deletion
• Admin — everything except billing
• Manager — inbox, campaigns, automations, and team management
• Agent — handle conversations in the shared inbox
• Viewer — read-only access

Choosing roles

• Give Owner to the account holder only.
• Use Admin for operations leads who shouldn't touch billing.
• Manager suits team leads running campaigns and routing.
• Front-line staff are Agents; stakeholders who only need visibility are Viewers.

> Roles pair with workspace isolation: members only ever access the workspaces they belong to. See Security.